When we use the term ‘personal information,’ we are referring to information that identifies, relates to, describes, or can be associated with you, including the categories and specific types of information described in this Privacy Policy.

We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your travel, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from:

• You, when you voluntarily provide us with information
• Your transactions with Concert Cruise Events
• Other third-party sources, such as travel agents, law enforcement agencies, cruise lines and travel and hospitality service providers (e.g., transportation or tour operators).

If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or services.

The personal information we collect about you through these various sources may include, but is not limited to:

• General information about you, including name, title, gender, date of birth, nationality, and country of residence
• Contact information, including addresses and telephone numbers, email addresses, fax numbers, pager numbers, and social media handles
• Travel information, including:
  • booking and itinerary information:
    • Concert Cruise Events creates a record for each booking that involves travel on Concert Cruise Events, including whether you booked your cruise on our website, over the phone or through another sales channel (such as a travel agency)
    • Concert Cruise Events will also collect information about changes to your booking, including a cancellation or failure to complete your travel, upgrades, requests, etc.
    • If you book travel for someone else, Concert Cruise Events may collect your billing information but may communicate with the passenger directly about their Concert Cruise Event
  • other information required to facilitate travel services, such as requests for assistance, dietary restrictions, interactions with staff and cabin crew, travel companion name(s), emergency contacts, photographs, information about your prior cruises and travel-related issues
• Payment information, including credit or debit card number(s), associated billing address(es), and expiration date(s)
• Sensitive information, Some examples of this type of information include:
  • You have sought clearance from us to travel with a medical condition or device
  • You have otherwise chosen to provide such information to us or it has been passed onto us by a third party, such as the travel agent through which you made your booking or other entity, including information about whether you have symptoms of a communicable disease or virus (such as COVID-19), an appropriate vaccination, or a negative test result
• Digital identity credentials, including credentials linked to vaccination status or negative test results that you provide for specific purposes, such as compliance with customs and immigration requirements during international travel or services in which you choose to participate
• Technical information, including browser type, IP address, type of operating system, geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services (as further described in the section titled “Automatically collected information (including cookies and geolocation)”)
• The content of correspondence you send to us, including information provided via survey, focus group or other marketing research efforts, the content of emails or online customer service requests you send to us, the content of chat, text message, social media, or other communications with us, and our responses to you
• Business information, including corporate-contract, employer name, corporate affiliation, and Business Extra^®account information when you conduct business on behalf of your employer or when you travel or use our Services that are funded by your employer

To the extent that the personal information we collect constitutes sensitive personal information under applicable law, Concert Cruise Events will collect and process this sensitive personal information within the limits provided by applicable law. Where required by law, and where no other lawful bases exist for processing such data (such as to fulfill laws promoting a substantial public interest), Concert Cruise Events will seek your specific consent before processing sensitive personal information.

You may submit a request for services (such as a meal preference, or a request for wheelchair assistance) which is not sensitive personal information. Concert Cruise Events does not consider such data to reliably imply or suggest sensitive personal information.

Concert Cruise Events does not knowingly collect personal information directly from children – persons under the age of 13, or another age if required by applicable law – other than when required to comply with the law or for safety and security reasons. Due to the nature of our Services, we may collect travel information, which may include personal information, about children when it is required to comply with the law, including security regulations, as otherwise required to provide transportation needs and services, or for safety or security reasons. We may retain personal information when required to provide transportation and related services to a child, or in connection with services purchased or enrolled by the parent or guardian on the child’s behalf.

If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may request we remove this child’s information by emailing privacy@concertcruiseevents.com.

Email: privacy@concertcruiseevents.com

When you use our Services, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services. Concert Cruise Events gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Services and advertising, including across browsers and devices (also known as cross-device linking). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services. For example, we may want to know how long the average user spends on our Services or which pages or features get the most attention. This technical information may be combined with information that is personally identifiable in order to personalize our Services and advertising to your interests, including across browsers and devices. For example, if you spend time reviewing a particular flight or destination but do not complete a travel reservation, we may use this information to show you targeted advertising about concert cruise events or destinations on our Services or on third-party websites. Some of this information may be shared with third parties, as described in the section titled “Information collected by third parties on our Services.”

Additionally, and with your specific consent where required by law, Concert Cruise Events may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and / or services specifically tailored to your interests in accordance with applicable laws.

When you use our Services, we and third parties on our Services may automatically receive information using tracking technologies such as cookies, web beacons, pixel tags, and similar technologies (collectively, “Cookies”). This information includes your browser type, IP address, type of operating system you use, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services.

We use Cookies for a variety of reasons, including to provide and improve our Services and advertising and to show you advertising that is relevant to you, including across browsers and devices (also known as cross-device linking). Some Cookies are necessary to keep our Services secure. Others make sure you get a high-quality experience and receive relevant advertising.

Some of our Services include social network or other third-party plug-ins (such as Facebook’s “Like” button) that enable you to log in to certain Services, to comment on content available on our Services, and to share things you find on our Services with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.

What is a cookie?

A cookie is a small text file (often including a unique identifier), that is sent to a user’s browser from a website’s computers and stored on a user’s computer’s hard drive, tablet, or mobile device. The cookie stores a small amount of data on your device about your visit to the Services. Some Cookies are “session cookies,” which expire at the end of the browser session and can capture your activities during the browser session. Other Cookies are “persistent cookies” which remain on your device for the period specified in the Cookie and are able to capture your settings or activities on multiple websites.

Cookies allow websites to recognize your browser or device during your use of our Services and some Cookies also allow us to track your behavior when you use the services (e.g., websites or apps) of other entities.

Managing cookies Opens another site in a new window that may not meet accessibility guidelines.

What Cookies do we use?

1. Essential Cookies:

These Cookies enable you to use our Services. These Cookies are essential to enable you to browse our Services and use certain features you have specifically requested. Disabling them may prevent you from using certain parts of the Services. For example, without these Cookies, services such as shopping activity and paying activity cannot be provided. These types of Cookies allow us to:

• record that you are logged into your account;
• record when you give consent to our use of Cookies, when applicable;
• provide products and service to you and manage transactions, including enabling the Services you use to remember the items that you add to your shopping cart or the information you provided in forms;
• display the product reviews that you submit to us; and
• provide the necessary security the Services require, for example, to monitor traffic flow and visits in order to let us know of potential security threats (e.g., in case of unusually high or rapid traffic).

We want you to understand these essential Cookies, and why we use them, but your consent is not required for us to use them as we use these Cookies only to provide you with services that you have requested.

2. Preference Cookies:

These Cookies store information such as your preferred country and language selection, Concert Cruise Events login data and website preferences. Without these Cookies, our Services may not be able to remember certain choices you’ve previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information (such as saved reservation preferences). These Cookies can recognize your device and offer you a more personal experience so that you do not have to provide the same information more than once. We also use these Cookies to enable you to comment on a discussion in a forum or provide enhanced services such as enabling you to view a video on our website. Disabling these Cookies means that you will be asked to reenter this information every time you use our Services.

3. Performance Cookies:

These Cookies collect information about how you use our Services such as which pages you visit regularly. They allow us to understand:

• which device and/or website you come from;
• which of our Services and their functions you use most often so that we can use this information to improve their functionality;
• your preferences to ensure that more relevant content (including advertising content) is delivered to you;
• page load and site response times; and
• if you get error messages.

4. Content / advertising Cookies:

These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content and advertising. They are also used to gather feedback on customer satisfaction through surveys. They remember that you’ve visited our Services and help us understand usage of our Services and tailor advertisements to you. These Cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns. Some of these Cookies are from third parties that collect information about users of our Services (as described in the section titled “Online behavioral advertising / interest-based advertising”) in order to provide advertising (on our Services and elsewhere) based on users’ online activities (so-called “interest-based advertising”) on our Services and elsewhere online.

Online behavioral advertising / interest-based advertising

Online behavioral advertising, also known as interest-based advertising, is a way of serving advertisements on the websites you visit and making them more relevant to you and your interests. The third parties involved in interest-based advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Services to provide you ads (from us and other companies) across the internet. This may include anonymized or de-identified information about you, such as travel destinations that you search for while using our Services. These third parties may use the information they collect on our Services to make predictions about your interests in order to provide you ads (from us and other companies) across the internet (for example, travel products and services that are available at a destination you searched for online). Some of these third parties may participate in an industry organization that gives users the opportunity to opt out of receiving ads that are tailored based on online activities.

To opt out of interest-based advertising across browsers and devices, please opt out through the Digital Advertising Alliance or Network Advertising Initiative website and also through the settings within the mobile app or your mobile device. Your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable all cross-device linking for interest-based advertising. If you opt out, you will still receive ads but they may not be as relevant to you and your interests. Concert Cruise Events’s websites do not honor web browsers’ Do-Not-Track signals.

• Digital Advertising Alliance Opens another site in a new window that may not meet accessibility guidelines.
• Network Advertising Initiative Opens another site in a new window that may not meet accessibility guidelines.
• European visitors – Your online choices Opens another site in a new window that may not meet accessibility guidelines.

Please note that opting out of interest-based advertising does not mean that you will no longer receive advertisements. Instead, the advertising you do see will likely be less relevant to your interests. Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable targeted ad technologies in mobile apps. Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device. For more information, please check your mobile settings. You also may uninstall our apps using the standard uninstall process available on your mobile device or app marketplace.

How to manage Cookies

If you do not wish to receive Cookies, you may set your browser to reject Cookies or to alert you when a Cookie is placed on your device. You may also delete Cookies as soon as you leave the Services. Although you are not required to accept Cookies when you visit our Services, if you set your browser to reject Cookies, you may not be able to use all of the features and functionalities of the Services.

For example, the Help portion of the toolbar on most web browsers will tell you how to prevent your browser from accepting new Cookies, how to have the browser notify you when new Cookies are dropped, and how to entirely disable Cookies. With regard to some of the popular browsers you can find more information for:

• Apple Safari Opens another site in a new window that may not meet accessibility guidelines.
• Google Chrome Opens another site in a new window that may not meet accessibility guidelines.
• Microsoft Edge Opens another site in a new window that may not meet accessibility guidelines.
• Microsoft Internet Explorer
• Mozilla Firefox Opens another site in a new window that may not meet accessibility guidelines.
• Opera Opens another site in a new window that may not meet accessibility guidelines.

We may use Adobe Analytics or Google Analytics to aggregate and analyze data about your use of our Services.

• Opt out of Google Analytics Opens another site in a new window that may not meet accessibility guidelines.
• Google privacy and terms Opens another site in a new window that may not meet accessibility guidelines.

Where required by law, we will present you with a Cookie banner the first time you visit our Services that explains what type of Cookies we use and which asks for your consent for some of the Cookies we use.

Some of the content, advertising, and functionality on our Services may be provided by third parties, including third parties that are not affiliated with us. As noted above, these third parties may collect or receive technical information about your use of our Services, including through the use of Cookies, and this information may be collected over time and combined with information collected on different websites and online services. Also, some third parties collect information about users of our Services in order to provide interest-based advertising (on our Services and elsewhere, including across browsers and devices, also known as cross-device linking).

For example, we may use third parties to collect, and share with us, usage information about how you interact with our Services, including personal information that you provide, website or app visits and interactions, and user inputs such as mouse clicks or keystrokes.

Our Services

We use personal information to complete transactions and fulfill requests for our products and services. For example, we require you to provide personal information when making a reservation to purchase concert cruise tickets or related products and services such as travel insurance. We may also use personal information to verify your identity, including for security purposes.

In the event of a concert cruise delay, cancellation, or other service disruption, we may use the contact information provided in your booking to notify you, and the individuals traveling on the same booking, about the disruption.

Administrative, marketing, analytical purposes

In addition to processing, confirming and fulfilling the travel or other services or products you request, Concert Cruise Events may use personal information for administrative, analytical, and marketing purposes such as employee training, information systems management, accounting, billing and audits, credit card processing and verification, customer-relations correspondence, and/or operation of Loyalty programs. Concert Cruise Events also uses personal information to identify, develop and market products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes. More specifically, we may use your personal information for the following purposes:

• Business purposes and communication: To provide concert cruise event information or other information you requested, to communicate with you for business or customer service reasons (such as sending messages related to your upcoming concert cruise or delays), or for other such reasons such as changes to our policies or in response to your inquiry
• Personalized event service: To provide personalized service, such as wheelchair assistance or access to our lounges; to check whether you have passed through terminal security, whether you are on the cruise ship, and to contact you about boarding your ship, if you have not arrived at the port terminal; and to assist you with boarding your ship
• Financials transaction management: To facilitate payment for services or provide refunds
• Legal and regulatory obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation or an internal investigation or audit
• Tailored web experience: To personalize your advertising experience when visiting our sites, and to manage details about your accounts (such as Concert Cruise Events / RezMagic account), including when security updates are available, or when an action is required to keep the account active
• Improve our operations: To improve our route and service offerings as a concert cruise event operator, including reviewing our travel destinations, fare classes, loyalty program offerings, and operations more generally, as well as compiling statistics on concert cruise event traffic and statistics to improve products and services
• Marketing and analytics: To perform data analyses and other processing for marketing purposes, including to offer you specific services, applications, events, sweepstakes and special campaigns
• Site maintenance: To improve content, functionality, and usability of our sites and to offer opportunities to participate in surveys and provide feedback to us
• Security management: To secure Concert Cruise Events’ premises, assets, and information, and to test and evaluate the effectiveness of Concert Cruise Events’ security
• Third party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests
• Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by Concert Cruise Events internal and external audit service providers)

We take reasonable measures to protect the personal information you provide to us.

Concert Cruise Event uses reasonable technical, administrative, and physical measures to protect your personal information from loss, interference, misuse, unauthorized access, disclosure, alteration or destruction, both during transmission and once we receive it. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete and current. When your personal information is shared, Concert Cruise Events will take a reasonable approach to prevent the unauthorized use of personal information.

Please note, however, that while Concert Cruise Events attempts to safeguard your personal information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy.

Here are some things you can do to keep your information secure.

Keep your Reservation number confidential:

When you make a booking, you will be given a 7-character Reservation number. This will appear on the email confirmation or ticket of each person in your booking. You should keep your record locator confidential, as giving it to others may allow them to access your booking details through our systems. If you are traveling with others and do not want them to have access to your booking details, you should have each person make their own bookings.

Keep your Concert Cruise Events / RezMagic login information confidential:

To make sure your access to our Services is secure; you should not share your log in details with anyone else. You should always log out of the Services after each use if others have access to your computer or device, especially if you are using a publicly accessible computer such as at a library or internet café.

Your personal information will be retained only for so long as reasonably necessary for the purposes set out above and consistent with our retention policies, considering criteria such as applicable rules on statute of limitations, legal requirements and the duration of your use of our website and receipt of our Services. In general, this retention will be at least for the duration of your customer relationship with us and a longer period as necessary for legal defense purposes or as required by tax, nautical, and other applicable laws and regulations.

To the extent it is required to do so by law, Concert Cruise Events will permanently destroy any biometric data or identifiers in our possession once the initial purpose for collecting or obtaining them has been satisfied, or within three years of your last interaction with Concert Cruise Events, whichever comes first. This applies to any biometric identifiers or information received by Concert Cruise Events from any source, even if that source does not refer or link to this Privacy Policy.

General

We may disclose or share information about you to provide the products and services you have requested or for administrative, analytical, and marketing purposes, including to:

• third parties to distribute promotions, sweepstakes, marketing surveys and messages, focus groups, interviews and other opportunities offered by Concert Cruise Events;
• third parties who have arranged for discounts, and pre-paid travel or other services on your behalf, such as your employer if your employer purchased your ticket, or a travel agent if you book through a travel agency;
• Concert Cruise Events’ group companies (including any entity that directly or indirectly controls, or is controlled by, or is under common control with, Concert Cruise Events), for uses in accordance with this Privacy Policy;
• Cruise lines in order to fulfill your booking requests relating to your bookings, or in connection with your use of alliance or partner benefits such as loyalty programs; (How cruise lines process your personal information)

• hotels, car rental companies, or other travel industry partners in order to fulfill your booking requests relating to vacation packages or other travel services booked using our Services;
• our co-branded credit card partners, in connection with a co-branded credit or debit card that is linked to your RezMagic account;
• third parties such as government and law enforcement agencies when required by law (as further described in the section titled “Legal requirements”);
• third-party vendors that assist Concert Cruise Events with respect to providing our Services and managing our loyalty program and travel partnerships; and
• another entity in the event of a bankruptcy, or as part of the due diligence or business integration process, in the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, or lease or sale of all or a portion of our assets

In addition, from time to time, we may share information with certain third party companies with which we have a business relationship. These companies may send you offers based on the information you have provided us. Where we are required by applicable law, we will seek your consent prior to sharing your personal information with such third parties for marketing purposes. Also, as described in the section titled “Opting out of marketing communications and sharing your information with third parties”, you can opt out of having your information shared with third parties for those parties’ direct marketing purposes by emailing us at privacy@concertcruiseevents.com.

Email privacy@concertcruiseevents.com

If your booking includes emergency contact information, we may share personal information with your emergency contact or attempt to collect information about you from your emergency contact, as appropriate based on the nature of the emergency.

Legal requirements

Please note that the laws and regulations of several countries, including without limitation, the requirements imposed under the Transportation Security Administration program, require us to provide foreign and domestic government agencies with access to the personal information you disclose to us and data that we have about you and your travel plans, history, or status, including both before and after a cruise arrives. For example, Concert Cruise Events and other chartered cruise events comply with legal obligations in the United States (U.S.), United Kingdom (UK), member states of the European Union, Uruguay, Brazil (BR), and other countries to provide border control agencies and customs authorities with access to booking and travel data when you travel to and from such countries, including stopover or layover destinations or countries that you may overfly en route to your destination. Concert Cruise Events does not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity. Further, to the extent required by law, we may disclose personal information to government or law enforcement agencies, such as customs and immigration authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information to law firms and courts, as permitted by law, to enforce or apply a contract with you or protect the rights or property of Concert Cruise Events, our customers, our employees, our Services, or its users, including, without limitations, sharing personal data with public health authorities for purposes of combating infectious disease.

We’d also like to remind you that we provide additional links to resources we think you’ll find useful. These links will lead you to sites that are not affiliated with Concert Cruise Events and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.

We provide you with options to stop receiving marketing messages from us. Regardless of your opt-out preferences, we reserve the right to send you certain communications and share your information with third parties for administrative, transactional, and analytical purposes.

Email privacy@concertcruiseevents.com

Concert Cruise Events does not share your personal information with third parties for those parties’ direct marketing purposes.

When you use our Services, you may receive Cookies from us and the third parties that collect information on our Services. Please see the “Cookies and online advertising” section above for additional details.

Other companies or programs of Concert Cruise Events partners may require different steps to change your preferences for participation. Please consult the privacy policies of the relevant companies or programs for further information.

Where required by local law, you may have the right to access, request a copy of, update, transfer or port, restrict the processing of, or request that we delete your personal information. You may also have the right to object to our processing of your personal information. To exercise these rights please email us at privacy@concertcruiseevents.com. When we receive a request to exercise one of these rights, we will indicate what personal information we require from you to validate your identity. We will also provide information on the action we intend to take on the request without undue delay and no later than 30 days from receipt of the request, or within a shorter period of time where required by local law. This time may be extended by an additional two months in certain circumstances, for example, where requests are complex or onerous. Please note, these requests are subject to applicable legal, ethical reporting, or document retention obligations imposed on us.

Email privacy@concertcruiseevents.com 

When you provide us with your information, you acknowledge that this information may be stored, transferred, and processed on servers located anywhere in the World, including either inside or outside of the U.S., the European Union, the U.K., Switzerland, Uruguay, or Brazil.